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C.R. Gibson Return & Exchange Policy

C.R. Gibson offers the highest quality products and we want you to be satisfied with your purchase. We accept returns for merchandise purchased by consumers on our website www.crgibson.com or by phone at 800-243-6004 up to 30 days after purchase. If you need to return or exchange an item, please follow the steps below (which are subject to change by us at any time without prior notice).

  1. Please contact us at 800-243-6004 (select 2) Monday - Friday 7:00am - 4:00pm CST to request a Return Authorization Number and, if you reside in the contiguous United States (which excludes Alaska, Hawaii, and United States territories), a FedEx Corporation (FedEx) pre-paid shipping label. The Return Authorization Number and your order number must be written on the outside of all boxes returned.
  2. Keep a list of the products you are sending back for your reference.
  3. If you are outside of the contiguous United States or your return does not qualify for free return shipping, we recommend that you ship your return back to us by a traceable method. If your package is lost and we can not track the package to our warehouse, we can not issue a refund.
  4. Customer Service will provide the C.R. Gibson Returns Department address for you to ship on your own based on the type of return.
  5. If you have any questions regarding Returns & Exchanges, please contact us at 800-243-6004 (select 2) or email us at customerservice@crgibson.com.

Frequently asked questions about Returns & Exchanges

Is there a time limit on returns?

We accept Returns & Exchanges within 30 days after purchase.

Can I get my shipping cost refunded?

If you choose to return a product purchased on www.crgibson.com, you will receive a refund for the cost of the product and tax only. We do not provide refunds on shipping, however, in most cases we will cover the cost of the shipping to send your product back to us (see above). If there is an error on our part related to your order, we will exchange or issue a refund for your return and any applicable taxes & shipping charges. All exchanges are charged a re-shipping fee.

Can I get a refund for a C.R. Gibson virtual gift card?

We do not offer partial or full refunds for virtual gift cards purchased at crgibson.com. For all terms and conditions related to gift cards visit: http://www.crgibson.com/company/gift-cards/.

Do you issue price adjustments?

We are unable to offer price adjustments on products that go on sale after a purchase is made.

What happens if I request a prepaid shipping label?

If you request a prepaid shipping label and we accept your request, the label will be emailed to you directly by FedEx Corporation (FedEx) to the email address you specify. Once you receive the email, you must print the label, adhere the label to your package, and drop off the package at a FedEx facility.

If I received a C.R. Gibson product as a gift, can I return it?

We only accept returns for merchandise purchased by consumers on our website www.crgibson.com or purchased by phone at 800-243-6004 up to 30 days after purchase.

When will I see the refund on my account?

Your refund will be processed after we receive the returned merchandise. Please allow a minimum of 14 business days for returns to be received and processed. Refunds are issued according to the method of payment used for the original purchase.

Tax

If you were charged sales tax for your purchase, the appropriate tax amount by item will be included with your refund.

What if I received my order and it is damaged?

Contact customer service for a replacement at 800-243-6004 (select 2) or email us at customerservice@crgibson.com.

International Orders

Payment is collected in USD. If you choose to return a product for a refund, refunds will be processed in USD.

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