NOTICE: We are currently completing maintenance on our website. As a result, some tracking links for shipments may not function properly. If you have a question regarding your shipment, please call customer service at 1.800.243.6004 or email firstname.lastname@example.org.
If you have a billing concern or have been contacted by a C.R. Gibson representative regarding payment information, please contact us at email@example.com. We are available Monday through Friday from 7:00am - 4:00pm CST.
Are C. R. Gibson products archival, lignin free, photo safe?
All of C.R. Gibson's scrapbooks and scrapbook refill pages are acid-free and lignin-free. Our photo albums are also acid-free, PVC-free, photo safe and archival grade.
How many refills will fit in my album?
We suggest 3 - 4 refill packages will fit inside of a book comfortably.
What refills fit my photo album, scrapbook, address book or recipe album?
What are the K45 magnetic pages?
The magnetic page refill is a popular alternative to scrapbooking. It has an adhesive material on the surface to hold pictures or documents in place and a plastic overlay sheet for protection. K45 magnetic pages are acid-free and PVC free.
How do I put together or take apart my post-bound album?
On the inside cover of the album is a 1″ flap. Pull that back to see the 2/3 posts that are holding your book together. Unscrew them by hand or using a quarter, if necessary. Carefully pull the book cover away from the pages to keep them from falling out. You can add pages from the front or back of the album. Use the extension posts to add length to your posts. The spine is expendable by several inches to allow additional pages to be inserted into your post-bound album.
How can I clean my album?
If it is made out of fabric, those albums cannot be cleaned; however, you can dust them. Leather-bound albums can be cleaned with a damp cloth.
I have seen this product in a store. Why is it not on the website?
C.R. Gibson makes custom product lines for certain stores. If you have questions, feel free to call our customer service at (800) 243-6004 Monday - Friday from 8:00am - 5:00pm CST, and we will help guide you in the right direction to look.
How do I find products in my area?
Our site offers a store locator feature at the bottom of every page. Enter your 5 digit postal code and our site will generate a 50-100 mile radius of all stores that carry C.R. Gibson products. To find out if they carry a specific item, you will have to call the store directly as we do not have visibility to each store's inventory.
How do I find a specific item? Do you still have old items in stock?
Enter the particular item number into the search box and the search engine with pull up results that are exact items or items close to what you entered. As for old items that have been discontinued, we do not keep those in stock. Once they're gone, they are no longer available. Whatever you see on the website is what we currently have available. If you are looking for a product that is not showing up on the website, feel free to send us an email at firstname.lastname@example.org or call us toll-free at (800) 243-6004 Monday - Friday from 8:00am - 5:00pm CST.
Do you offer volume discounts for large orders by individuals or corporations?
Volume discounts on products are listed on product detail pages. If you would like to purchase more than those amounts we would be happy to discuss possible additional discounts with you. Please call us toll-free at 1.800.243.6004, Monday - Friday from 8:00am - 5:00pm CST.
Can I order custom-made product by C.R. Gibson?
We now offer personalized journals for your special event or corporate gifts! Click Here
to get more info.
I am an artist. Can I submit art to be considered for your product designs?
Yes, but keep in mind that your submission may be held for several months. We prefer to receive items that can be kept in our files. Art submissions are reviewed monthly and the creative department will contact you if there is an interest in your work. We cannot guarantee that any artwork submitted will be returned. We advise that you do not send us any original artwork. C.R. Gibson is not responsible for any artwork or submissions that are lost. If you desire your submission to be returned, please include a self-addressed pre-paid package and most importantly include your name and address on each piece submitted.
Please keep in mind that we have a very creative staff in-house that may be working on a similar concept prior to receiving your submission. Any similarities are by chance and not intentional. C.R. Gibson works on many projects and themes and therefore it is possible a submission may be similar to a current C.R. Gibson project.
Please send submissions to: C.R. Gibson, Attn: Creative Department, 402 BNA Drive Building 100, Suite 600 Nashville, TN 37217
Customer Service and Order Information:
How do I place an order?
You can place an order on our website by creating an online account with us, or calling customer service toll-free at 1.800.243.6004, Monday - Friday from 8:00am - 5:00pm CST. Be confident in the safety of your personal information - our orders are processed using SSL technology, approved by VeriSign- a leader in website security.
How do I contact customer service?
There are multiple ways to contact C.R. Gibson's customer service. You can call 1-800-243-6004, and select option 2 for consumers, which will put you through to the customer service department. We are in the office Monday - Friday from 8:00am - 5:00pm CST. Or you can email customer service at email@example.com and we will reply via email the next business day.
What payment methods are accepted?
We accept major credit cards: Visa, American Express, MasterCard, Discover & PayPal.
We also accept checks. If you would like to pay by check, please call us at 800-243-6004 (select option #2) and we will give you an exact order total. The address to mail checks to us is:C. R. Gibson Website Consumer Service 402 BNA Drive, Building 100, Suite 600 Nashville, TN 37217
How do I change my password?
If you forget your password, please Click on the "Login" link at the top of the page and then click "Forgot Password" link. The new password will be system generated and you are advised to change it when you login the next time.
Has your email address changed?
If you need to update the email address on your account, log-in and click “Edit Contact Information” on the Account Overview screen – here, you may update your name, email address, or change your password. If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service at 1-800-243-6004 & select option #2.
How do I return an unsatisfactory product? What is the standard return procedure?
It is our goal to make every customer satisfied with our product! If you need to return an item, call us toll-free at (800)-243-6004 Monday - Friday from 8:00am - 5:00pm CST. We will authorize the return and give you the return shipping address. We offer returns on products which have been purchased in the last 30 days.
If I place my order today, when will it ship?
We generally ship ground orders within 48-72 hours of placement of the order. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions. Expedited orders received before 10am CST will ship the same day.
What is normal shipping time if I choose to use expedited services or I live overseas?
C.R. Gibson offers 1 & 2 day expedited shipping if you choose to pay the additional expense. For our international consumers, shipping usually takes anywhere from 7-10 business days.
Do you offer shipping to P.O. boxes?
Yes, we can now ship to PO boxes in the United States.. We currently use FedEx to start deliveries and USPS to deliver to residences allowing us to offer this service.
Can I change or cancel my order?
The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. If your order has not been processed, we can cancel your order. Please contact customer service at 800-243-6004.
Where is my order?
To track your order, you must be logged in. If you are not already logged in, click on the "Login" button at the top of the page and enter your User ID and Password in the appropriate fields.
Once you've logged in, click on "Order Tracking" in the Customer Service section at the bottom of the Home page. From here, you will be prompted to select the Billing and Shipping address used to place the order. This page lists all the Billing/Shipping addresses associated with your account. If you want to see a list of all the orders you've placed, select "ALL" in both fields. If you only want to see specific orders, just make sure you select the appropriate Billing/Shipping address. There is also a search bar at the top of the page in case you have several different Billing/Shipping addresses.
Once you've selected the appropriate Billing/Shipping address, click on the "View Order" button. Select the order you want to track and click on the "Track Shipments" button.
Do you charge sales tax?
Sales tax is charged only in Alabama, Georgia, Tennessee, and Colorado - states where our company has physical locations.
Do you ship orders to international addresses?
Yes, we are able to ship most products internationally, although there are some restrictions on specific licensed product. Please note that shipping and handling charges shown at checkout do not include custom duties, taxes, brokerage, or import fees levied by the destination country. Those fees are paid by you at the time of delivery. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.
How do I know when there are promotions?
Enter your email address into the fields in the footer of this site. Once you register your email, you will begin to receive our weekly/bi-monthly promotion specials in your email.
Can you mail me a catalog?
C.R. Gibson does not offer a catalog by mail service for individual consumers. The website is the main method where you can see our full product line - www.crgibson.com
How do I return or exchange an item I purchased?
Is there a time limit on returns?
We accept returns & exchanges within 30 days after purchase.
Can I get my shipping cost refunded?
If you choose to return a product purchased on www.crgibson.com you will receive a refund for the cost of the product and tax only. We do not provide refunds on shipping, however, in most cases we will cover the cost of the shipping to send your product back to us. (see above) If there is an error on our part related to your order, we will exchange or issue a refund for your return and any applicable taxes & shipping charges. All exchanges are charged a re-shipping fee.
Do you issue price adjustments?
We are unable to offer price adjustments on products that go on sale after a purchase is made.
What happens if I request a prepaid shipping label?
If you request a prepaid shipping label, and we accept your request, the label will be emailed to you directly by FedEx Corporation (FedEx) to the email address you specify. Once you receive the email, you must print the label, adhere the label to your package, and drop off the package at a FedEx facility.
If I received a C.R. Gibson product as a gift, can I return it?
If you received a C.R. Gibson product as a gift, we would be happy to exchange it for you. However, we cannot offer monetary refunds for a product that was not purchased directly from our website www.crgibson.com or over the phone from a customer service representative.
When will I see the refund on my account?
Your refund will be processed after we receive the returned merchandise. Please allow a minimum of 14 business days for returns to be received and processed. Refunds are issued according to the method of payment used for the original purchase.
What if I received a damaged product?
If you receive a damaged product, please contact customer service for a replacement at 800-243-6004 (select 2) or at firstname.lastname@example.org.
How do I place an order?
To place an order, first choose the quantity of the item you would like to purchase and then click on the "Add to Cart" button. Once you've finished shopping, click on the "Proceed to Checkout" button. At this point, you will be asked to create a new customer account or you will be able to checkout as a guest.
If you are a returning customer, simply enter your login (this is the email address you used to set up the account) and your password in the appropriate fields. Please keep in mind your password is case sensitive.
If you are a new customer, you can fill out the new customer registration form before you can checkout as a guest. Once you've logged in, you can click on the "Shopping Cart" button and review, add, or remove items from your cart, as well as enter any promotional codes or gift cards we are offering. Once you click the "Checkout" button you will then be asked to enter your billing, shipping, and payment information. You may still make changes to your order at this stage. Just click the "Back" button, make your changes, and continue. The last step is the order summary page. If everything is correct with your order, click on the "Confirm Order" button. After you have confirmed your order, you will receive an order number and an email confirmation. At this point you can continue to shop or click on the "Logout" button at the top of the page. Don’t forget to sign up to receive special offers and exclusive email promotions when you register!
Shipping & Delivery Estimates
Estimated delivery dates are based on your destination address and the shipping method you choose at the Checkout. Orders generally ship within 24-48 hours, Monday through Friday. Please note our warehouse will be closed in observation of national holidays which may delay order processing.
What “Ground” Shipping Means
Ground shipping is the default Checkout shipping method for orders within the Continental United States and means your package will be in transit for 3-5 business days after your order ships from our warehouse in Florence, Alabama. The main factor that affects the number of days in transit is your proximity to our shipping facility. C.R. Gibson cannot be responsible for order delays due to FedEx or inclement weather.
What “1-Day and 2-Day” Shipping Means
Selecting 1-Day or 2-Day shipping is a faster way to get your order delivered to you; however, it doesn’t mean you will receive your order in one or two days. Orders are processed Monday through Friday and can take up to one day to process. Please keep in mind there is no weekend delivery for 1-Day or 2-Day shipping. It is possible that an order ready to ship at the end of the day on Friday via 1-Day shipping may not be processed by the carrier until Monday and delivered on Tuesday. C.R. Gibson cannot be responsible for expedited order delays due to FedEx or inclement weather.
APO & FPO Orders
Orders shipping to a Military address can only be shipped via USPS service. Enter the recipient’s full name and address as usual and in the State drop down menu, choose either: Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific.
Note: If sending to Africa, choose Armed Forces Europe. Shipping and handling charges are based on the Domestic ground shipping rates in the chart below.
Shipping and handling charges shown at the Checkout do not include custom duties, taxes, brokerage or Import Fees levied by the destination country. Those fees are paid by you at the time of delivery. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
Please Note: You will be charged in USD.
How do I track my order?
To access your account information and track your order, please login with the email address you used to set up the account and enter your password. Click the Person Icon at the top of the page to get to your Account Dashboard. Visit the Order History tab and click on the order you wish to track. If the order has shipped, you will find a tracking number to view progress.
We accept Visa, MasterCard, American Express , Discover & PayPal.
Additional Helpful Links