(Effective Date: 11/4/2013)
We take your privacy seriously. By visiting this site, you are accepting the privacy practices described below.
- The information we collect and how we collect it.
- How we use the information we collect.
- Disclosure and sharing of information we collect.
- Your choices regarding the collection and use of your information.
- Your ability to access and edit your information.
- Information security.
- Children's privacy.
- Links to other sites.
- Our contact information.
1. The information we collect and how we collect it.
Personally Identifiable Information ("PII")
When we say "PII," we mean a person's name, address, telephone number, email address, credit card information, government-issued identity information, or any other data that could be used to identify or contact such person. We collect only the PII that you provide to us. You may provide us with PII in a number of ways, such as, for example, by registering as a user of our site, ordering products from our site, contacting us by email, responding to our surveys, or posting ratings or reviews on our site.
Other Information (non-PII)
We collect certain information (i.e., information that is not PII) from your browser regarding your visit to our site. This information consists of certain technical, computer and connection information, such as, for example: the page you visited before coming to our site; your Internet Protocol (IP) address (a unique identifying number given to every computer on the Internet and required in order for computers to communicate with each other on the Internet); the domain name and host from which you access the Internet; your browser type and version; and your operating system. Additionally, we may from time to time use surveys to gather and collect information about our site, our products or other topics of interest to us.
In addition to the other information we collect, our site automatically collects certain types of information through the use of "cookies" if your browser is configured to accept cookies, or if you choose to accept cookies when prompted by your browser. Cookies are files containing small quantities of data, usually including an anonymous identifier sent to your browser and placed on your computer's hard drive. Some of the cookies that we use collect information about your surfing behavior and your preferences on our website, such as information about your visit to certain pages.
2. How we use the information we collect.
We use PII to process and ship orders, to communicate with you about your order, and for marketing purposes, such as, for example, providing you with special offers, product information or site information, or notifying you of our surveys. We do not sell or rent the PII we collect from you.
We use non-PII that we or our third party business partners collect for internal business purposes and to monitor site security. Additionally, we may track and aggregate non-PII, such as, for example, usage trends and demographic information. We may use this data for internal purposes to enable us to provide site improvements and meet our customers' preferences. We reserve the right to use aggregated non-PII data for any other lawful purpose.
If you rate or review our products on the site, we reserve the right to republish your rating and review in our marketing campaigns on and off of the site, even if you later delete your rating and review. In connection with our republishing of your rating and review information in our marketing campaigns, we may also publish your initials, or your first name and the first letter of your last name, together with the name of the city/locality and state where you reside.
3. Disclosure and sharing of information we collect.
We do not share or disclose PII to third parties other than those who we engage to perform certain business functions on our behalf. For example, we provide PII (such as name, address and credit card information that you provide to us) to third parties to enable them to process credit card payments and ship ordered merchandise on our behalf. We do not authorize these third parties to use the PII provided by us for any purpose other than to perform relevant business functions on our behalf.
Additionally, we may transfer or disclose PII if we become involved in or may become involved in a transaction with another company, such as an acquisition, sale or merger involving us.
Through the use of web pixels placed on our website (used in conjunction with cookies), non-PII about your visit to particular pages of our website may be provided to third party businesses to assist us with tracking usage on our website and serving our advertisements on the web. We reserve the right to share and disclose aggregated non-PII as permitted by applicable law.
4. Your choices regarding the collection and use of your information.
We sometimes send emails to customers to inform them of special offers, allow them to participate in our surveys, and/or to provide information about the site and/or our products. You can always choose not to receive such emails as follows:
a) by not checking the box indicating your permission to receive such emails at the time that you create an online account with us, and
b) by not otherwise enrolling your email address for inclusion on our mailing list.
If you are already receiving emails from us and want to stop receiving them, simply click on the "unsubscribe" option included in our emails. We will endeavor to process your request promptly, but you may continue to receive additional contacts before your request takes effect. We regret any inconvenience this may cause.
If you prefer not to provide survey information, you may choose not to participate in any online surveys that we may conduct. Also, if you prefer not to provide rating and review information, you may choose not to utilize our ratings and review feature.
5. Your ability to access and edit your information.
You may view, correct or edit certain of the PII that you previously provided to us by logging onto your account with us, sending us an email at: firstname.lastname@example.org, or by calling Customer Service at 800-243-6004 (select option 2). You also may delete a review that you previously posted on the site by calling Customer Service at 800-243-6004 (select option 2).
6. Information security.
If you create an online account with us, your account information is password protected. You should keep your password strictly confidential. Additionally, our site uses Secure Sockets Layer (SSL) technology, which is designed to encrypt certain information during transmission over the Internet. SSL technology is used when you create an online account with us or make changes to your account, and when you order products from our site. Your web browser may display an icon, such as an unbroken key or a closed padlock, to signify that SSL technology is being utilized. Check your web browser's help screen to learn how your particular browser displays information signifying that SSL technology is being utilized.
Although we have implemented reasonable measures designed to secure PII collected on our website from accidental loss and from unauthorized access, use, alteration or disclosure, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your PII for improper purposes, nor can we guarantee that the transmission over the Internet of data that includes your PII, or our information storage technology, will be 100% secure.
7. Children's privacy.
We do not knowingly collect information from children under the age of 13 and do not target our website to children.
8. Links to other sites.
Although we may provide links to third party web sites on our site, such third party sites operate independently. We are not responsible for any of the content or information collection practices of those third party sites and expressly disclaim any liability or responsibility for the policies relating to privacy and security on any of such linked web sites. We strongly advise you to review the privacy policies of any web site you visit.
10. Our contact information
By Email: email@example.com
By Phone: 800-243-6004 (select option 2) Monday - Friday, 8:00 AM - 5:00 PM (central time).
C.R. Gibson, LLC
Customer Service Dept.
402 BNA Drive
Building 100, Suite 600
Nashville, TN 37217